Shipping Policy

After an order is placed you will receive a confirmation email. Kindly make payment via bank transfer and WhatsApp us proof of payment.

Once an order is received, please allow up to 3-4 days for it to be processed and shipped out. A shipping confirmation email, along with a tracking number, will be sent as soon as it ships. We ship from Petaling Jaya, Selangor, and use EasyParcel courier services. We offer a flat-rate of MYR 8 for Peninsular Malaysia, and MYR 14 for East Malaysia.

For international orders, kindly DM us on Instagram to place your order manually, and we'll revert with the total sum with shipping. 

Please confirm your shipping information is correct as City On A Hill Designs will not be held responsible for lost or stolen packages due to inaccuracies. 

Please contact us for any additional questions at [email protected].

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