Q. What payment mode do you accept?
At the moment only bank transfer is offered, and Paypal is used for international orders.
Q: What are your bank account details?
Company Name: City On A Hill Designs
Bank: Hong Leong Bank Berhad
Swift Code: HLBBMYKLXXX
Bank Account Number: 004-00-17358-2
A proof/screenshot of your bank transfer is needed for verification purposes before any orders are processed. Kindly send it via WhatsApp at +6012-274 2282 or simply reply to your order confirmation email.
Q. How are my orders packed?
Mugs: Bubble-wrapped and safely placed in carton box to ensure maximum protection during shipping and secured further with twine
Tees: Snuggly wrapped with tissue paper, lined with brown wrapping paper and secured with a twine
Stickers: Placed in OPP bags
Prints: Placed in OPP bags with backing boards
Tapestry: Placed in OPP bags
All orders will be placed into bubble padded envelopes / courier bags for shipping.
Presently, there'll still be traces of plastic used (ie. bubble wraps/OPP Bags). However, I’m finding alternatives that are more environmental-friendly whilst ensuring orders are received as per delivered.
Q. Help! The promo code isn’t applicable at checkout.
It’s a possibility that the promo code period has ended, the code has been utilized previously or the criteria isn't met.