Q. What payment mode do you accept?

At the moment only bank transfer is offered, and Paypal is used for international orders.

Q: What are your bank account details?

Company Name: City On A Hill Designs
Bank: Hong Leong Bank Berhad
Bank Account Number: 004-00-17358-2

A proof/screenshot of your bank transfer is needed for verification purposes before any orders are processed. Kindly send it via WhatsApp at +6012-274 2282 or simply reply to your order confirmation email.

Q. How are my orders packed?

Mugs: Bubble-wrapped and safely placed in carton box to ensure maximum protection during shipping and secured further with twine

Tees: Snuggly wrapped with tissue paper, lined with brown wrapping paper and secured with a twine

Stickers: Placed in OPP bags 

Prints: Placed in OPP bags with backing boards

Tapestry: Placed in OPP bags

All orders will be placed into bubble padded envelopes / courier bags for shipping.

Presently, there'll still be traces of plastic used (ie. bubble wraps/OPP Bags). However, I’m finding alternatives that are more environmental-friendly whilst ensuring orders are received as per delivered.

Q. Help! The promo code isn’t applicable at checkout.

It’s a possibility that the promo code period has ended, the code has been utilized previously or the criteria isn't met. 

If you'd like to clarify on the promo code, kindly DM me on Instagram, WhatsApp at +6012-274 2282 or email me at [email protected] and I'll be sure to attend to your queries in 24 hours.

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